Privacy Policy

This is a general template aligned with India's Digital Personal Data Protection (DPDP) Act principles. Please have it reviewed by a legal professional before relying on it.

What we collect

When you shop or contact us, we may collect:

• Your name, phone number, and email address.
• Your delivery address and pincode.
• Order details and communication history.

Why we collect it

• To process, confirm, pack, and deliver your orders (including COD confirmation).
• To provide customer support and handle returns or refunds.
• To send order updates, and — only with your consent — marketing messages.

Sharing

We share data only as needed to run the store — for example, with courier partners to deliver your order. We do not sell your personal data.

Retention

We keep order and contact information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes, after which it is deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. To exercise these rights, contact us.

Grievance contact

For privacy questions or grievances, email veetree.life@gmail.com.